PuroClean of Katy Texas

First of all, the owner James Scalf, was most professional in helping my wife and I with understanding the process of restoration of a closet and hardwood floors following a ruptured pipe in our coat closet. He sent out Izaiah Rivera to inspect and then make a plan of what needed to be done. His explanations were succinct and he answered all our questions. I can't tell you what a pleasure it is to have someone as excellent as Mr. Rivera. We are both comforted by his fund of knowledge and what he explained. We have the utmost praise for him. Thanks so much for having such a terrific employee in your midst! Stewart & Suzy

I really enjoyed my experience with PuroClean. From the technicians that came to my house (Aaron and Trey) to the receptionist to answer all my calls. I felt very at ease when they came to my house and explained to me step by step on the process of cleanup. Everyone I had contact with were very professional, helpful and kind. For a stressful time with water damage, they made me feel better once they walked in the door!!

I called Puro clean to clean out a dryer vent that birds had moved into. It was a big mess. Sam and Seth came the same day I called and cleaned it out. They were very nice and did a great job. I would definitely recommend their services. Thanks guys!

I've needed PuroClean to do water restoration on my house twice, and both experiences have been excellent. They are professional and thorough, quick to respond, and their employees are top notch. I have been very pleased with their work and with the speed at which they responded to emergencies at my home.

If you are considering hiring this company, please read this rather lengthy review. I hate to write bad reviews but given how terrible my experience was with this company I feel obligated to and I would hate for anyone to go through what I went through. I hired Puroclean to do mold remediation. Due to the extent of the damage, my insurance did not cover the costs so I paid out of pocket. I found that because the insurance did not cover my costs, they cut a lot of corners and did not take care of all the mold. I had them come back more than 3 times for subsequent treatments because I kept finding mold they hadn't taken care of. The supervisors appeared to be knowledgeable but unfortunately the workers did not know what they were doing and were often left unsupervised. This was evident when they ripped out my drywall before doing an asbestos test. When I expressed my disappointment, the supervisor did an asbestos test and did indeed find asbestos. Therefore, my partner and I were likely breathing in asbestos fibers for days since there were no containment precautions taken. When I asked they take a look for mold behind another area, they told me it was not needed. I insisted, and they finally pulled out drywall covered in mold that would have been left untreated. Upon taking out part of my kitchen that had to go to get to the mold, they broke my sink and put a hole in my wall. I ended up having to treat the mold myself because I got tired of asking them to come back. I would never recommend this company for mold remediation.